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Support helplines

Below we have listed organisations which offer support to those facing a crisis, discrimination or challenging circumstances.

If you are an ISM member, you can call our free 24-hour counselling and advice helpline, staffed by professionally qualified counsellors who are able to provide confidential support and advice on everything from bereavement and relationships to work-related stress and mental health. You can access up to six sessions of structured counselling per issue via phone, online or face-to-face, as well as online Cognitive Behavioural Therapy (CBT).

ISM members also have access to bespoke legal advice and representation from our in-house legal team. Contact [email protected] for assistance.

If it is an emergency and you or you someone you know is in immediate life-threatening danger, you should call 999.

Sexual harassment and domestic abuse

  • Refuge (support for those experiencing domestic violence) 0808 2000 247

  • Women’s Aid (support for those experiencing domestic violence)

  • NAPAC (support for those recovering from child abuse)

  • The Survivors Trust (support for victims and survivors of sexual violence)
    08088 010818
  • Rape Crisis England & Wales (support for victims and survivors of sexual violence)

Addiction / substance misuse

  • Alcoholics Anonymous 0845 769 7555 (24hrs)

  • Addaction (addiction and mental health)

  • Narcotics Anonymous 0300 999 1212 (10am - midnight)

  • OCD Action 0300 636 5478, [email protected] (Monday – Friday 9.30am – 5pm)

  • Beat Eating Disorder Association 084 5634 1414 (3pm - 10pm every day)

  • Gamblers Anonymous


  • Cruse Bereavement Care 084 4477 9400 (Monday-Friday, 9am-5pm)

  • Nightline (support for students):


  • Victim Support 080 8168 9111 (weekdays: 8am-8pm, weekends: 24hrs)


  • Galop (LGBT+ anti-violence charity) 020 7704 2040

Older age

  • Age UK national advice line080 0678 1174 (8am to 7pm 365 days a year)

  • Independent Age 080 0319 6789 (Monday to Friday 8.30am to 6.30pm)


  • National Bullying Helpline (workplace bullying) 0845 2255 787, [email protected] (Monday to Friday, 9am to 5pm)